Contact support

Reach us

If you have an account, submit a ticket from the help page. It stays on your account and you can follow our answer there.

Without an account, use the contact form. A short message is enough. We reply by email, usually within one working day.

What to include

The more we know, the faster we can help. If you can, tell us:

• The server name or the invoice number you are asking about.
• What you were trying to do, and what happened instead.
• The exact message you saw, if there was one.
• The time it happened.

Please do not send

• Your password or login details. We will never ask for them.
• Card numbers or other payment details.

Before you write

Many questions have an answer already:

• My server is not ready yet
• Pay an invoice online
• Find your server login
• Reinstall a server

You can also search the help.