Development serviceFollow your tickets
See your tickets, read our replies, add a message and close a ticket.
Open Support in your account to see every ticket you have sent.
Statuses
| Status | What it means |
|---|---|
| Waiting for us | We have your message and will reply |
| We replied | Our answer is on the ticket. Reply if you need more |
| On hold | We are waiting on something outside our control |
| Closed | The ticket is finished |
Reply by email
Every ticket email we send can be answered by replying to it. Write your answer above the line that says "Please reply above this line". It is added to the ticket. Reply from the email address on your account, and do not change the subject.
Read and reply on the website
- Open a ticket from the list. The whole conversation is shown, oldest first.
- Write in Add a message and press Send message. The ticket goes back to us as "Waiting for us".
Close a ticket
Press Close ticket when your problem is solved. If you write on a closed ticket, it opens again.
To send a new question, submit a ticket.
Updated 02 Nov 2026
Did not solve it? Contact support