Submit a support ticket

A ticket is a message to our support team that stays on your account, so we can see your servers and invoices when we answer.

Open a ticket

1. Go to the help page and press Submit a ticket. You can also open Support in your account and press New ticket.
2. Sign in if asked. Tickets are tied to your account.
3. Fill in the form:
   • Subject: a few words, such as "Server will not start".
   • About a service: choose the server the problem is about. This is optional.
   • What do you need?: what you were trying to do and what happened instead.
4. Press Submit ticket.

You will see a confirmation with your ticket number, and we email you a copy. We usually reply within one working day, by email and on the ticket.

Tips

• Include the exact message you saw and the time it happened.
• Do not write passwords or card numbers in a ticket.
• Search the help first. Many problems have a short answer already.

Limits

You can have up to ten open tickets, and you can open up to five in an hour. If you reach a limit, add to an existing ticket or close one you no longer need.

Next: Follow your tickets.